Comprehensive support, from installation to operation
Maintenance, field training, expert advice: our team is by your side every step of the way to guarantee the performance and compliance of your dosimetry and quality control equipment.
THE 4 PILLARS OF OUR SUPPORT
Preventive maintenance
Prevention is key to guaranteed performance.
Our preventive maintenance for water tanks is carried out in two ways, depending on your constraints and the required intervention: On-site, directly at your facility, to minimize equipment downtime and maintain business continuity. Or at IBA's facilities, to benefit from their specialized calibration environment, ensuring optimal accuracy after the intervention. This dual approach allows us to offer you the most suitable solution for each situation, combining responsiveness with technical expertise.
Corrective maintenance
React quickly, solve lasting problems.
Beyond water tanks, we provide corrective maintenance for all your quality control equipment: detectors, phantoms, and QC tools. Our in-house service team works directly with our partner suppliers to diagnose, repair, or replace your equipment as quickly as possible. This close relationship with manufacturers gives us access to parts, technical expertise, and repair protocols tailored to each situation.
Application training
Gain full control of your solutions in your daily operations.
Meditest offers "application" training courses designed to enhance your teams' knowledge and proficiency in using the solutions we distribute. These courses are not theoretical. They are based on our on-the-ground clinical support, closely aligned with your daily realities. Our experts understand your equipment, your constraints, and your protocols. They work directly in your workplace to ensure concrete and immediately applicable skills development.
Consulting & optimization
Choosing the right equipment for your specific needs.
Selecting dosimetry or quality control equipment isn't just about reading a technical specification sheet. It must meet your regulatory requirements, integrate seamlessly into your existing workflow, and contribute to optimizing your productivity. That's why Meditest supports you well before you make a purchase. We analyze your needs, your operational constraints, and the applicable regulatory framework to recommend the most suitable solution.
NEW: YOUR CUSTOMER SERVICE PORTAL
To simplify your interactions with our technical team and provide you with complete visibility into the processing of your requests, we offer an online support portal.
Create your support requests, track their progress in real time, and maintain a complete history of all your interactions.
Create your account
Visit our customer service portal and create your account in just a few clicks using your professional email address.
Validate your account
A confirmation email has been sent to you. Click on the activation link to finalize the creation of your account.
Create your support ticket
Describe your needs using the online form. Our team will handle your request and keep you informed at every stage.
WHAT YOU CAN DO FROM YOUR SPACE
Create an online application
Submit your application support or troubleshooting request via a form at any time.
Track the status of your tickets
View the status of each request in real time: open, being processed, resolved.
Retrieve your history
View the status of each request in real time: open, being processed, resolved.
online application
ISO 9001-2015 Certification
Hotline from 9am to 6pm
Exclusive partner
of IBA Dosimetry France
NEED HELP, HAVE A QUESTION OR A PROJECT
Whether it's for a maintenance request, application support, training, advice on choosing equipment or any other question, our team is here to help.